Insights from Avvio
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We just got some great coverage on eHotelier, who have published our latest article on the rise of personalisation and AI and what this means to the hotel industry.
Personalisation is everywhere. We experience it every day, even if we don’t notice it. From personalised ‘My Mix’ playlists on YouTube and Spotify to recommended upsells on Amazon and eBay. Our online experiences have become tailored to our individual interests and buying habits, so much so that we’ve come to expect it. And as hospitality is an industry that prides itself on excellent personal service, it should come as no surprise that digital personalisation is one advantage hoteliers and other accommodation providers cannot afford to avoid. Indeed many big players in the hospitality industry are upping their game in digital personalisation and are starting to apply machine learning to engage customers more effectively.
Take the Marriott International, for example, who have applied excellent personalisation strategies to delight their guests and keep them loyal. The Marriott does this mostly through their app, which they have updated with personalisation and geo-location technology to deliver a tailored experience for each guest from booking to post check-out. Guests can check-in and unlock their room with the app and the Marriott can use the guest data gathered through the app to offer relevant actions (such as booking a service, class or activity, dining at the hotel restaurant or leaving a review).
Digital personalisation is not just trending among large hotel groups and brands. Ninety per cent of hoteliers say their guests will expect stays to be personalised by 2020 (Grant Thornton). The truth is, more and more interactions, which were once made face to face or over the phone are now managed online and customers have come to expect the same level – if not a higher level – of personalisation online as they would when talking to a concierge at the front desk.
See the full article here.
With the digital revolution in full swing and the need for accommodation providers to drive direct bookings growing every day, the National Hotel Marketing Conference couldn’t have come at a better time. And you bet Avvio’s going to be there.
Hosted at the Hilton Hotel in St George’s Park, Burton Upon Trent, the conference promises to provide hotel marketers with an injection of adrenaline as they perfect their strategies for the year ahead. The one-day conference taking place on Thursday 13 July, is the only marketing event for UK hotels and will focus on connecting with guests, by understanding and appealing to their needs more effectively. Packed full of seminars, exhibitions and talks led by the likes of Marriott International, the Hotel Marketing Association and Unusual Hotels of the World, delegates have ample opportunity to network and learn new marketing tactics and strengthen their own business strategies.
I’ll be in the conference’s ‘Avenue of Excellence’, on stand six throughout the event, so make some time to come and talk about how Avvio can help drive your digital marketing strategies. Avvio has a host of digital marketing experts and services that empower hoteliers and other accommodation providers to grow their brand presence online, building more effective connections with guests and potential guests alike. Avvio takes an innovative approach to the digital mix, and as Premier Partners with Google, we're fully up-to-date with PPC and SEO campaigns, website design and optimisation, digital personalisation strategies - oh and we also provide Europe’s leading booking engine!
Avvio, Europe’s leading booking platform provider, is coming to the Serviced Apartment Summit in London.
We'll be supporting the entire event from 12 to 13 July, so drop by and meet our direct booking experts, Penny Crawford and Jack Kenyon. They would love to discuss with you how to drive your direct bookings revenue, boost your conversions and minimise money spent on online travel agencies.
Coco Palm is a stunning resort located on the idyllic Caribbean island of Saint Lucia. As you’d expect from a luxury Caribbean resort, it’s the closest thing to paradise a traveller can hope to find. Picture waking up to tropical splendour and birdsong, with a surrounding of lush gardens and palm trees. Picture throwing open your luxury Swim Up room doors to a pool bathed in sunlight and later, sitting at the poolside resort bar, sipping a Caribbean cocktail. Add to that picture, the fact that this 3.5-star resort is the creation of the Chastanet family and you’ve got Coco Palm.
Caroline Kelleher, Avvio’s lead designer and user experience consultant, is taking on a huge challenge for charity on 1 July.
On behalf of Recovery Haven - Cancer Support House, Caroline will mount her bike and take on the 180km (112 miles) that makes up the Ring of Kerry Charity Cycle.
The circuit will take her around the full loop of Co. Kerry. Joining 10,000 other inspiring cyclists at 6 am in Killarney, South West Ireland, Caroline will ride along the coastline, up and down hills, through fields and across rivers, until she gets back to where she started, to raise money for the Kerry-based charity.