Software Support Engineer

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Software Support Engineer

Location: Limerick

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Overview

At Avvio, we hire people who are eager to contribute to our culture, and we empower them to do just that. We take pride in thinking beyond our day-to-day jobs, and encourage you to actively seek out opportunities to create the type of work environment that you want to be a part of.

Our Support Team produces amazing results, and we are significantly growing the scale and scope. We require a a highly motivated full time Junior Software Support Engineer with a great work ethic to join the Avvio team in Limerick.  To be considered for this role you will be an experienced Software Support Engineer with a strong track record of outstanding organisational and communication skills.

Reporting directly to the Head of Support  this person will play a vital role in our support team.

Duties Include: 

    • Gain full knowledge of how both our IT systems and our  products (booking engine, Content management system) operate and provide support and training to both external clients and internal staff.
    • Be accountable for assigned customer cases
    • Support Third Party Interfaces over XML and JSON feeds.
    • Record and log all customer queries and requests by telephone and email in our support CRM
    • Respond to clients promptly and clearly with a resolution.
    • When necessary, escalate issues within the company or liaise with third parties.
    • Produce internal customer service related reports and documentation
    • Work closely with Account Managers, Designers, Digital Marketing and Software teams on achieving client issue resolutions within expected timelines.
    • Manage and troubleshoot the domain name renewals and transfer process for both .ie and.com
    • Handle all network issues including backup and restores.
    • Sourcing and installation of all new IT hardware & Software
    • Maintain all hardware onsite. (NAS, switches, computers, PBX and phones)
    • Remote support for sales team on any IT issues.

Key skills required:

Education & Experience:

  • 2+ Years experience in a similar role very desirable.
  • Third level computer science/systems related diploma or equivalent is required, although candidates with experience in a similar role will also be considered.

Essential Competencies:

  • Will understand customer needs and technical problems.
  • Offer or implement effective and timely solutions to problems, concerns and issues
  • Seek information and diagnose technical problems in a systematic way
  • Communicate clearly, concisely and politely both by telephone and in writing
  • Ability to create professional documentation for internal company use and for clients.
  • Strong technical background in web technologies
  • Basic understanding PHP, HTML, Javascript & XML desirable, but not essential.
  • Previous Experience with Google Tag Manager, Google Analytics & Adwords desirable, but not essential.
  • Good knowledge of Windows OS  and MS Office products and troubleshooting issues with them

If you are the type of person who could add value to our company, we would like to hear from you.

Please send a copy of your CV to yvonne.donegan@avvio.com

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By |2019-10-10T13:49:49+00:00October 10th, 2019|Uncategorised|