The Ampersand Hotel in South Kensington is one of the top 5 star boutique hotels London has to offer.
Roberto Pajares, General Manager at The Ampersand is always keen to try the latest solutions to grow their online revenue and direct bookings. “What we are looking at through Avvio is recognising return customers to the website and personalising relevant messages. For example, if they’ve booked a room then we could offer assistance with other bookings, such as theatres.”