It has always been our ethos here at Avvio to be an agile software company that reacts quickly and efficiently to the needs of our customers and the wider industry.
Understandably guest’s travel plans have been and will continue to be disrupted over the coming weeks. We are focused on innovative ways to lean-in to this challenge supporting hotels around the world looking for new initiatives to keep business coming in during this downturn.
In a bid to support the sector as a whole, Avvio has unveiled new e-commerce functionality aimed at supporting hoteliers in recouping potential losses from booking cancellations as a direct result of the Covid-19 outbreak.
The feature will ease the burden of unprecedented levels of cancellations by incentivising guests who want to cancel a booking to purchase a voucher, at a discounted rate, for a returning visit in the future. The guest retention voucher has been specially developed to support hotels to tailor exclusive incentives to cancelling guests in order to support e-commerce during the global downturn in travel.
As part of this new feature, Avvio hotels can customise the cancellation message that appears when a guest makes an online cancellation. We strongly advise our customers to add this functionality to their non-secure bookings as well as reach out to customers who have made a recent cancellation.
Here is an example from one of our customers:
You can also incorporate this into an e-zine campaign. Here’s an example of how this might look:
If you are a hotel interested in availing of this new feature please click here or contact your account manager. The voucher module can also be adopted and implemented by non-Avvio customers. Please contact firstname.lastname@example.org for further information.