Join us at The Connected Guest, a free masterclass event co-hosted with our partners Guestline and Triptease.
The event will take place after day two of World Travel Market on 6 November from 4pm, onboard the luxurious Sunborn Yacht in London.
The Connected Guest will provide you with invaluable knowledge and actionable tips on how to improve guest experience and increase your hotel website’s direct booking traffic.
The event will kick off with a session run by Frank Reeves, Avvio’s Co-founder and CEO. In this talk, Frank will explore guest behaviors and how hotel technology can radically transform their booking experience.
The second session will be presented by Andrew Metcalfe, Chief Technology Officer at Guestline. ‘Rooms, not Blue Jeans’ will investigate the future of e-commerce and hospitality.
Next on stage will be Triptease’s Principal Product Marketing Manager, Thomas Griffiths. Thomas will explain why hospitality begins online and unveil the ultimate weapon for direct bookings. This session will also cover the importance of building an emotional connection with guests and explain the value of data tracking.
The event will conclude with a panel debate called: ‘Enhance your Channel Mix with the Right Tech’ run by industry experts Ellen Pickett from The Hoxton, Gopakumar Menon of Highgate Hotels, Darryl Walker of SACO, and Sam Riches from The Curtain Hotel & Members Club. The panel will be moderated by Rob Patterson, CEO of Best Western UK.
We’ll finish the evening with canapes and drinks on board the luxurious Sunborn Yacht hotel. We can’t wait to see you there!
