Feature of the Month
Each month we will put the spotlight on one of our key features.
We’ve Got a New Look
This September we completely overhauled our Customer Dashboard. The entire platform has had a redesign and we took that as the lead to also look at revamping how we present these changes back to you. Sit back, press play & let us take you on a tour of the exciting new Customer Dashboard.
Room Facilities and RE Cards
As part of the May release, we introduced awesome icons that can display on Room Facilities within the Booking Engine and for Custom Messages and Rate Recommender Engine Widget Cards on your website.
This visual update differentiates text heavy entries and should be applied at your property to draw the eye.
Cancellation Risk Analysis
Our Cancellation Risk Analysis will reveal a better understanding of the customer journey and, at the same time, learn from the data and allow allora.ai to protect your website’s revenue with enhanced forecasting. We start by analyzing the cancellation data by market segment and traveller type (family, business, etc).
Then break this down by channel, lead-in, rate and room.
Basket Abandonment Emails
The Save Search tool allows bookers to email details of their search to themselves or a friend from within the booking engine so they can come back later and pick up where they left off.
This functionality allows bookers to resume their search later on, therefore reducing the abandonment rate on your booking engine.
Picture Perfect – Mediacenter
We are so excited about the changes to the Mediacenter that we wanted to ensure you have taken the time to explore these updates.
Keep imagery fresh to showcase your property to its full potential & remember to update generic shots to reflect the upcoming summer season
Site Scores – Come Back Stronger
Site Scores were introduced to deliver a one stop tool that equips you with the knowledge to drive your direct booking strategy forward.
Now is the perfect time to review your score, unlock additional features and emerge with your best foot forward.
Room upgrades at various stages of the booking journey
When offering room upgrades at various stages of the booking journey, you build an easy way to maximise your guest revenue.
We go beyond showing this in the booking path by leveraging our AI capabilities to present upgrades to your guests any time they visit your website pre-check-in!
Advanced Flash Sales – Rooms now included!
One of the highlights of our August 2020 release was the advanced Flash Sale functionality and, in particular, the ability to apply a sale or exclusion on a per Room basis.
This should help you drive revenue across certain room types during foreseen periods of reduced demand or allow you to omit high demand room types from general sales.
Does your hotel have an up-selling and cross-selling strategy in place?
Now, more than ever, we need to look at boosting profitability and driving guest revenues. Avvio’s Dynamic Packaging module allows you to expand your offering and enhance your guest’s overall experience. These tailored inclusions can be added during the booking process or, via Allora – at any time pre-check-in.
With many hoteliers re-aligning their marketing strategy to focus on the domestic market, there is no better time to consider setting up Group Rates. Avvio’s minimum number of rooms per rate feature will allow you to offer a discounted rate to guests who book multiple rooms (you set the minimum!) within the one transaction. This would be very useful at the moment for Reunion Rates.
Length of Stay Discount Restrictions
Rates have an option to provide length of stay discounts, but this was applied to all dates which may not be desirable. Based on your feedback to provide the ability to mitigate this, we have provided the functionality to restrict LOS discounts on specific dates.
Customised Email Templates
Every customer now has the functionality to easily design their own content for Pre Stay, Post Stay and Wait List Emails. When it comes to customer experience few things are as powerful as the right content at the right time.
Monetising early check-in & Late check out
Cross selling and Up Selling within the booking path is a great way to drive ancillary spend and boost overall revenue. As part of our November Release we introduced the option to apply Early Check In and/or Late Check Out to all rooms at your property.
Helping to combat abandonment
Avvio’s Anti-Abandonment Tool has been re-written to provide multiple and custom messages per hotel.
Create your cancellation policies
Cancellation policies also allow you to set multiple cutoff times or implement penalties for late cancellations.
Create a Personalised Insights Report
Our Insights service has the functionality for property’s to develop their own customised template for information and reporting. These reports can be set up within your Avvio account and exported when and where you need them.
Length of Stay Discounting
Length of Stay (LOS) Discounting enables you to offer guests a discount on their overall price based on the length of their stay. Saving you the task of creating multiple rates in order to apply a discount.
Closed User Groups
Closed User Groups allow potential guests to input their email address at the point of search, with the intention of unlocking discounts on available rates or allowing them access to other hidden rates.
Rate blending is a technique mainly championed by Online Travel Agents (OTA’s) to provide their customer with the best rate by mixing different rate plans to meet the search parameters.