Booking Engine

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Smart Content and Personalising the Guest Journey

By |2022-03-03T17:26:40+00:00March 3rd, 2022|Booking Engine, Personalisation|

The world of holiday booking has evolved. Customers are more wary with their arrangements, especially as holiday uncertainty is still high. This means they are likely to do lots of research and not book on the first visit to your website. A great way to combat this, and importantly - secure bookings, is by creating a personalised experience for your customer that remembers and adapts to what they are searching for, using their data to provide a more intuitive booking process.

New Guests vs Returning Guests – Who is better?

By |2022-02-21T18:35:10+00:00February 21st, 2022|Booking Engine, Profitability|

Both new and returning customers are important to any hotel, they are what gets your business started, and they help your business expand and grow into the business you want it to be. But what is the real difference between a returning customer and a new customer? What values does each bring to the (your) table?

A Marketing Strategy For Every Occasion

By |2022-02-11T11:34:32+00:00February 11th, 2022|Digital News, Profitability|

With Valentine's Day just around the corner, it got us thinking about how to make the most of the different holidays throughout the calendar year. Whether it’s romantic getaways in February or spa trips for Mother’s Day in March, there is a huge opportunity when it comes to capturing the spending desire of consumers for these special days.......

The Annual Wrap

By |2022-01-13T17:45:06+00:00January 11th, 2022|Awards, News|

Heading into 2022, we asked our CCO, Michael De Jongh, to reflect on the year just passed at Avvio. Read on to see what he had to say…"2021 was, like its predecessor, a year unlike any other; it started with lockdown, we emerged in the Spring. But despite this uncertain start, it was also the year we witnessed the powerful impact of people's desire to travel and come together....

Five Strategies to reduce cancellations in 2020

By |2020-01-17T10:03:44+00:00January 15th, 2020|Booking Engine|

We are always striving for ways to reduce room cancellations and have seen a positive trend with total cancellations down from 20% in 2018 to 17% in 2019. Our goal is to continue to tackle this challenge in 2020 and encourage our customers to adopt our 5 best practice strategies to reduce cancellations.