Take a look at my article in the HITEC Bytes Special Report 2019 where I detail how technology – in particular AI - can facilitate a more unique approach online, enabling hotels to collect and analyze vast amounts of guest data.
Personalisation using AI needs to be built into hoteliers’ and accommodation providers’ websites to ensure that site visitors and prospective customers are attended to at all stages of their user journey. Read our latest article on how to achieve this, as well as a handy reminder poster for you to add to your office wall.
Learn fresh new ways to map a trend, record customer journeys, statistically engage or emotionally upsell a booker. Download our new whitepaper on digital marketing & consumer journey user experience software and services for the hospitality professional.