The Connected Guest webinar

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The Connected Guest webinar2019-06-18T09:37:50+01:00
Connected Guest Webinar June

The Connected Guest webinar – 19 June 2019

Today there is an abundance of technology available for hotels to help them improve the guest experience. But how do you use the right technology to create the perfect experience that is tailored to your hotel and, more importantly, gives the best guest experience?

In this webinar, technology experts from Avvio and SiteMinder will explore the guest journey from point of discovery through to check-out, and bring this to life with how Classic British Hotels have implemented a strategy to boost their digital channels and grow revenue.

The Connected Guest will provide you with invaluable knowledge and actionable tips on how to improve the guest experience and increase your hotel website’s direct booking traffic.

Who should attend?

  • General Managers
  • Teams from:
    • Revenue
    • Sales & Marketing
    • Front of House
    • Distribution
  • Hotel consultants and PR firms

Book your free place on the webinar today.

Join us on 19 June 2019

15:00 UK & Ireland / 10:00 Eastern Standard time  / 16:00 Central European time

Register for your free place
Ian Sloan Avvio

Ian Sloan, VP of Customer Success, Avvio

Ian and his Customer Success team work closely with hotel owners and managers, ensuring Avvio continues to develop and enhance its services in line with their future business plans and strategy, as well as industry trends and changes. Ian has more than 15 years’ experience working for major global hotel brands; starting with Hilton Hotels group and IHG.

Nicola Rhone CCO Great National Group

Nicola Rhone, Chief Commercial Officer, Great National Group

Nicola will be moderating the webinar. Nicola has over 15 years’ experience working with independent hotels, small groups and venues; providing them with the marketing, sales and technology solutions necessary to compete effectively in a fast-moving marketplace. Formally Managing Director of The Hotel Partnership, she is now part of the Great National Group board, where she brings extensive marketing skills and experience in her role as Chief Commercial Officer. Nicola oversees the development of their two quality hotel brands – Classic British Hotels and Great National Hotels & Resorts – and helps their member hotels achieve significant growth in their direct business and a more profitable business mix through their suite of cutting-edge technology solutions & digital services. She is passionate about empowering independent hotels with the right tools, technology and opportunities to compete effectively with the global and national quality brands and OTAs. Building on her experience of working with top-end hotels, Nicola continues to drive the Great National Group forward for all those forward-thinking hotels who are proactively seeking out solutions to help keep them one step ahead of the competition and maximise their revenue.

Clare Considine, Market Specialist Ireland SiteMinder

Clare Considine, Ireland Market Specialist, SiteMinder

As SiteMinder’s Market Specialist for Ireland, Clare is a specialist on consultancy around strategies aimed at increasing online and offline exposure. On this webinar, she will discuss distribution strategies and shares valuable insights into choosing the right distribution channels to increase bookings and maximise revenue.

Panel debate and audience Q&A

  • How to apply tech throughout the customer journey that works for you;
  • Bridging physical obstacles with a great digital experience;
  • What’s trending?

Chaired by Nicola Rhone

Please submit your questions for the panel when you register for the webinar.

Register for your free place