The Connected Guest – 6 November 2018

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The Connected Guest – 6 November 20182018-11-09T13:53:18+00:00
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Thank you for attending The Connected Guest.

We hope you enjoyed joining us on board the luxurious Sunborn Yacht hotel for our masterclass event on Tuesday 6 November.
Please give us your feedback in our short survey to be able to access the event presentations..

Frank Reeves CEO Avvio

The Evolution of the Guest Journey

Frank Reeves, Co-founder and CEO, Avvio

This session will explore the changes in buyer booking behaviours, and how a guest-centric approach along with the adoption of emerging technology can revolutionise your guest experience from the start.

Frank has acquired a reputation for being one of the top innovators in travel technology. Since co-founding Avvio in 2002, Frank has become the brand.com champion by developing cutting-edge technologies that enable outstanding growth in hotel direct bookings, while reducing dependence on OTA channels.

Andrew Metcalfe, CTO, GuestlineAndrew Metcalfe, CTO, Guestline

Rooms not Blue Jeans

Andrew Metcalfe, Chief Technology Officer, Guestline

Andrew’s session will look at lessons learnt from the retail industry. It’s said that retail is five years ahead of hospitality in terms of eCommerce. Is this true? And what can we learn if this is where the hospitality sector is headed?

Andrew is responsible for ensuring that Guestline maintains its position as one of the hospitality industry’s innovative driving forces and leads product development, infrastructure, technical support and IT functions. He has recently taken on a hospitality project of his own opening a boutique 5 bedroom B&B in Essex.

Thomas Griffiths , Principal Product Marketing Manager, Triptease

Hospitality Begins Online

Thomas Griffiths, Principal Product Marketing Manager, Triptease

In the ever-changing digital space, it can feel like what wins online is a world away from what creates fantastic experiences for your guest at your property. I’m going to argue that paying attention to the right information can bring you closer to your potential guests, and get them into your hotel.

Join Thomas to discover:

  • The ultimate weapon for direct bookings;
  • Track what matters;
  • Build an emotional connection with guests.

Thomas manages Triptease’s proposition and feed into Product Strategy. Researching and developing a strategy that mixes current customer problems, with market competitiveness and future opportunity. Analysing today, describing the future and then leading the wider business to it.

Panel debate: Enhance your Channel Mix with the Right Tech

  • How to apply tech throughout the customer journey that works for you;
  • Bridging physical obstacles with a great digital experience;
  • What’s trending?

Hotelier panellists confirmed:

The Connected Guest Speaker - Sam Riches

Sam Riches

Director of Sales & Marketing
The Curtain Hotel & Members Club

The Connected Guest Speaker - Darryl Walker

Darryl Walker

Head of eCommerce and Distribution
SACO and Locke

The Connected Guest Speaker - Gopakumar Menon

Gopakumar Menon

VP of Revenue & Distribution
Highgate Hotels

The Connected Guest Speaker - Rob Paterson

Panel moderated by

Rob Patterson

CEO
Best Western UK