As we look at markets that are starting to show signs of recovery we’re seeing that the user journey looks very different. The post-Covid19 customer journey will redefine a hotelier’s digital marketing strategy. This could potentially be the ‘golden age’ for the direct channel and now, more than ever, brand.com is an essential part of the ‘new’ customer journey.
Immediately following Leo Varadkars’ announcement on 1st May, we reported a surge in Irish domestic hotel bookings for July and August this year. The 370% increase in bookings clearly indicates that the appetite to travel has not diminished and gives us renewed hope for the tourism recovery in Ireland.
In an effort to give back to the industry and to help Hospitality Individuals to upskill, Avvio has launched a Hotel Digital Academy. The Academy is a free online digital marketing course tailored specifically to the Hospitality Industry.
Understandably guest’s travel plans will continue to be hugely disrupted over the coming weeks and months. We are working hard to support not only our existing hotel customers through an exceptionally trying time, but also the wider hospitality industry. The most critical and timely issue we are attempting to tackle is ‘how can hotels ‘keep the lights on’ and continue bringing revenue into their business?’
The UK Chancellor’s first budget today predictably focused on measures to reassure and provide financial recompense and we welcome the announcement on business rates targeted to support the hospitality sector.
Being a hotelier can be tough. Not only are you tasked with running a successful business, you’re also assumed to be a modern-day clairvoyant. The advent of digitisation has resulted in interconnected online and physical [...]
Read our comment on the outcome of the CMA investigation into hotel booking platforms. Avvio provides the tools for hotels to provide complete transparency to guests - ensuring the success of booking directly continues to be a cost-accurate and timely solution.
Personalisation using AI needs to be built into hoteliers’ and accommodation providers’ websites to ensure that site visitors and prospective customers are attended to at all stages of their user journey. Read our latest article on how to achieve this, as well as a handy reminder poster for you to add to your office wall.