customer journey

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How will you adapt to the new customer journey?

By |2020-06-01T08:35:06+01:00May 28th, 2020|News|

As we look at markets that are starting to show signs of recovery we’re seeing that the user journey looks very different. The post-Covid19 customer journey will redefine a hotelier’s digital marketing strategy. This could potentially be the ‘golden age’ for the direct channel and now, more than ever, brand.com is an essential part of the ‘new’ customer journey.