We are always striving for ways to reduce room cancellations and have seen a positive trend with total cancellations down from 20% in 2018 to 17% in 2019. Our goal is to continue to tackle this challenge in 2020 and encourage our customers to adopt our 5 best practice strategies to reduce cancellations.
Set in the vibrant harbor town of Kinsale, Actons Hotel is home to almost 80 immaculate rooms and suites – many of which overlook the scenic Kinsale Harbor. Picturesque views aside, Actons Hotel is dedicated to providing genuine guest care and is often termed as a ‘home away from home’ by their many visitors.
At Avvio we believe that a hotel website’s job doesn’t stop at the point of booking confirmation. Data gathered from our AI-powered booking engine Allora shows that pre-stay returning visitors will typically amend their booking prior to arrival.
Designed to deter and reduce abandonment in the guest journey, Avvio has launched a new, built-in anti-abandonment tool for our customers. Take a look at our latest booking engine feature
Based on data gathered from Allora, as well as from analysis of industry trends and best practice, the front-end design and functionality of our booking engine has been enhanced to provide a better guest user experience (UX) to enable an increase in direct bookings.
We’re delighted that our award-winning AI booking platform Allora, has been recognised by Boutique Hotelier as one of the top 5 booking engine solutions.
Personalisation using AI needs to be built into hoteliers’ and accommodation providers’ websites to ensure that site visitors and prospective customers are attended to at all stages of their user journey. Read our latest article on how to achieve this, as well as a handy reminder poster for you to add to your office wall.
Customer intent at these crucial time periods such as Cyber Monday and Black Friday is heightened, so how can we make sure we are online ready?
Learn fresh new ways to map a trend, record customer journeys, statistically engage or emotionally upsell a booker. Download our new whitepaper on digital marketing & consumer journey user experience software and services for the hospitality professional.